Customers. Customers provide monies and cashflow to maintain and grow the business. Customers expect price competitive, environmentally safe, aesthetically pleasing products and services that are delivered just in time and in a courteous manner. Suppliers. Suppliers provide technically advanced, safe, aesthetically pleasing products and services that are delivered just in time to the right location. […]
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It all starts with a customer or stakeholder. A company’s or a Brand U’s primary goal is to identify, satisfy, and please customers. The customer may be internal or external to the organization. In today’s complex business environment, the final customer may be the most important constituency in a group of stakeholders. Who are an
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The customer comes first, employees second, and stockholders third. Elliot Sclar, Business person
Time is collapsing. Distance has vanished. Change is accelerating. Denver Technical College ad, Denver Rocky Mountain Post, September 19, 1999.
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People: Persons with regard to their residence, class, profession or group. Jost, David, Ed., The American Heritage College Dictionary, 3rd Edition, Houghton Mifflin, 1993.
Can this economy last? Po Bronson, the chronicler of Silicon Valley and today’s techies, offered the following warning: “Can the (Silicon) Valley’s high-tech pickup game keep growing forever? Isn’t there some natural limit where the degree of chaos caused by the churning of start-ups and failures exceeds the degree of order established by standardized protocols
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The most talented and hard working people are unlikely to go to firms that Jeffrey Pfeffer, a professor at Stanford dubs, ‘toxic workplaces.’[i] Up to ten years ago, the male was the breadwinner and the spouse was the child rearer. Now, almost half of US households have dual incomes. More child rearing is split between
Scott Adams, the creator of Dilbert, predicted recently that “in the future, the balance of employment power will change. We’ll witness the revenge of the downsized.”[i] Well, guess what? In today’s hi-tech companies, it’s not unusual to find 30 or 40% of the employees are high paid temps or contractors – Brand U’s. And, compensation
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“Among some types of Information Technology professionals – who are very much in demand these days – the generally accepted turnover rate hovers around 50 percent. This means the average worker switches jobs every six months, essentially on a project-by-project basis” according to a recent New York Times article.[i] [i] Schwartz, “Career Sites Gain Rapidly,
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Government will get out of the way. E-business outlays will boom. Bio-tech will arrive. Net connections will get faster. Bricks and mortar will bounce back. Gadgets will get even cooler. Boomers will hit the road.“The Next Big Things,” Fortune Magazine, December 20, 1999, pp.86-100.