Author name: margaux

It’s All in the Mind

“When you get right down to it, the real work of Silicon Valley occurs in the mind – the minds of workers sitting in their cubicles, staring at screens, pondering their challenges. That’s where innovation occurs.” Po Bronson,  The Nudist on the Late Shift, NY: Random House, p. xxxiv.

Transformation Change

Transformational change attempts to reinvent, reorganize and if necessary eliminate non value-adding processes rather than simply retooling existing processes. The goal: redesigned, end-to-end processes that are logical, value-adding, seamless, balanced, and customer driven. Hence: the value-chain. Transformational change forces an organization to look at itself objectively, examining each process step that adds or detracts value. …

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Process Orientation

A process orientation involves these interrelated factors: Structure. A core process is smooth, balanced, structured, seamless, value adding, replicable, efficient, effective, and economic. The process has a beginning and an end. It consists of a number of value-adding steps, each of which has a customer and a supplier. A process step may involve working with …

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