- Develop a vision of the new process
- Create a project management structure
- Identify customer requirements
- Flowchart present processes
- Define value in each process step
- Identify process disconnects
- Eliminate unnecessary work steps
- Identify and understand sources of variation
- Conduct gap analysis between the present process and new process
- Train people
- Proceduralize the new process
- Monitor process improvement
- Make information available throughout the organization