How bad is our listening? We may remember as little as 25% of what we heard in the last two days. Poor listening is also risky! Poor listening resulted in the 1977 runway collision at Tenerife Airport in the Canary Islands, resulting in 583 deaths. Poor listening results in the wrong coffee order, poor quality instructions, and even incorrect medical procedures.
Can you imagine being scheduled for an appendix removal and lose your lung instead? That would make for a bad appendix day. Such strange things do happen and have resulted in massive medical liability awards. All because of poor communications!