Dramatic and drastic changes are coming to the power industry. Sixteen states have announced legislation that will allow outside utilities to compete for natural gas and electric customers in territories that were once the domain of a single power provider. A European company may own your energy provider. One of the biggest roadblocks facing these energy companies is the prevalent corporate paradigm or culture that assumed the customer would always be there. Utility workers also assumed their jobs would be steady, reliable, and for-life. No longer.