- Working on your self improvement
- Loving what you do and for whom you work
- ‘Owning what you do’ and ‘wanting to do what you do better’
- Doing what lasts
- Not knowing what you’ll do or where you’ll live tomorrow
- Making good connections
- Creating synergies, not simply doing good
- Using the right tool for the job
- Being willing to change
- Going beyond customer satisfaction to ensuring customer confidence [i]
[i] Gorden, William I. “Value-Added Attitude & Action,” Executive Speeches, August/September, 1996, pp: 10-13.